CRM For Tech Support is a comprehensive module to handle complete Technical Support CRM process. The module covers all major feature from lead capture to assignment to closure
- Capture CRM For Tech Support Automatically.
- Distribute CRM For Tech Support Team.
- Assign Qualified CRM For Tech Support Team for Visit.
- Send Personalized Email & SMS to Clients.
- Identify & Focus on Hot/Winning Leads.
- Customize Technical Support CRM Screen to Suit Your Business.
- Monitor Technical Status with Timeline & User Activities.
Emails to Technical Support
Forward your Technical to CRM Inbox and the software creates leads, assigns to user and send Email/SMS to customer.
Website to Technical
Capture website contact forms as emails, forward your leads to CRM Inbox and the software creates Technical Support .
Web Portals to Leads
Forward your portal Technical to CRM, it will automatically map the lead information with CRM Technical screen
Technical Auto Assignment
Assign CRM to sales team automatically based on CRM source. The sales user will get Email/SMS on Technical assignment
Timeline View
View lead history with status and updates along with timeline.The timeline shows Technical ageing issues
Territory Management
CRM supports location & product based sales territories. User security based on territory rules can be applied to CRM.
Attach Documents
Attach documents related to lead or customer. Store all relevant marketing material in centralized location.
Excel Import/Export
Import, Export CRM data in excel sheets. Configure Excel headers to suit your existing excel templates.
Email Communication
Send Automatic Email alerts to Customers, Sales Team. Configurable automatic & manual Email Communications.
SMS Communication
Send Automatic SMS alerts to Customers, Sales Team. Configurable automatic & manual SMS Communications
Voice Communication
Enable Cloud Telephony Integration to call customers directly from CRM. The software captures all call logs & recordings.
Sales, Calls & Visits Tracking
Plan Sales follow up calls, Visits. Update activity updates & generate automatic sales reports.
Activities & Reminders
Sales team will get email & SMS reminders for the planned activities 30 minutes before the due date time.
Daily, Weekly Activity Planner
Use activity planner with daily, weekly calendar for planning sales activities to your sales team.
Daily Sales Reports
Get your sales team daily visit reports in email. View the sales team GPS locations visits in map.
Sales Team Productivity
Daily, Weekly calls/visit count. Reports on CRMS, opportunities, orders and sales team performance.
CRM Activities Tracking
View the CRM history with sales team's calls/visits against the CRM along with timestamp.
Marketing Channel Performance
Source wise CRM count along with status. Filter data based on dates, source, status, etc.
User Wise CRM Status
User wise CRM count along with status. Filter data based on dates, source, status, etc.
CRM Ageing Reports
CRM that are not updated for the last 3 days & beyond are shown with ageing details.
CRM Escalation Reports
CRM are assigned to user, but the user has not called or created any activity on the CRM for the last 3 days.
CRM Activities Reports
Sales team's calls, visits against a particular CRM along with status, date & time.
Sales Funnel Reports
Sales Funnel report based on CRM status. The sales funnel shows the details of sales conversion ratio.
Lead Capture
- Capture Leads Automatically From Various Sources
Lead Assignment
- Assign, Track & Manage Sales Leads with Activities
Opportunities
- Manage Opportunities & Sales Pipeline with Stages
Task Planner
- Plan Activities to Team with Email/SMS reminders
Mobile CRM App
- Complete Mobile CRM that works even when Offline.
Integration
- Integrates with other leading software systems.
Email, SMS Alerts
- Send automatic & Manual Email/SMS communications
Customization
- Customize forms, fields, reports to suit your business.
Reports
- Business Intelligence Reports & Customized Reports.